Support
Tech specs
- Function
- Keeps the site fast, safe and up to date.
- Alt mode
- Tow truck
- Fixes
- Site breaks, nobody notices
- Works with
- Websites
- Results
- Dancing with Debi, Ki-Carma Garden Products
The form broke in March. Nobody noticed until June.
Websites don’t usually break loudly. A form stops sending, a plugin update takes out a page, the booking link goes dead. It can be weeks before anyone notices, and every enquiry in between is gone. I look after the site so that doesn’t happen, and so the changes you need actually get done.
SupportHover the card to transform it.
Where it leaks.
Every other player assumes the site is working. Support is the one that checks.
The ball gets dropped after launch. The web designer handed it over and moved on, you assumed someone was watching it, and nobody was. The site still looks fine, so nobody finds out until someone mentions they tried to get in touch.
I look after the sites I build and the ones I inherit, so the front door stays open and changes get made by someone who knows how it all connects.
What’s included.
Includes
Support
- A straight answerIf it keeps breaking, I’ll tell you why and whether to move.
- Speed and security watchedProblems caught before your customers notice.
- Changes when you need themPrices, services, photos and pages, by someone who knows the site.
- Forms and bookings checkedA broken enquiry path found in hours, not months.
- Updates and backupsHandled properly, on a schedule.
Where I’ve done it.
Real clients. Pick up a box, then turn it over.
Dancing with DebiThe Pivot
New business. Old website.
The plot
Debi moved from group fitness classes to private and couples lessons. The old site was built for the old audience and risked turning the new one away.
What I did
- Redesigned it for the new offer and a broader audience.
- Moved it off WordPress and Elementor.
- Took over the updates, so she doesn’t have to.
What changed
- The new offer is clear.
- Delivered in a week.
The Paperwork Does Itself
Nobody could safely update the site, so the safety sheets went stale.
The plot
Staff couldn’t safely update the old WordPress site, so product details and safety data sheets drifted out of date.
What I did
- Rebuilt the site on a setup staff can update without risk.
- Set the safety data sheets to attach themselves to the right products automatically.
- Ran the stockist finder from a Google Sheet the team already uses.
- Moved all 80+ products across, with nothing dropped.
What changed
- Safety information now updates itself.
- Every product came across, and it launched on its fixed deadline.
- 100/100 PageSpeed on desktop.
What it works with.
Support is one part. What breaks is usually the hand-off between parts, so these come with it, and I own both ends of it.
Who it’s not for.
- You want the cheapest hosting plan with support bolted on.
- You need someone on call around the clock.
- The site is about to be replaced and nobody wants to say so.
If none of that’s you, tell me what’s going on below. You’ll get a straight answer about whether I can help.
Check my business
A few questions so I know what I’m walking into. If I’m not the right person for it, I’ll tell you that too.